Case Management

Case Management

Rest Assured with Seamless Respite Care

Case Management2025-10-10T15:25:49+00:00

Our services

Case Management

Helping children, young people, and adults live full, independent lives with expert, compassionate care.

Why complex-care case management choose Clover Care Group

Clinically led, CQC-regulated, Outstanding Care, Clover Care Group delivers hospital-quality complex care in the home, including the Treatment of Disease, Disorder or Injury activity. Our nurse-led, bespoke care packages are available 24/7, 365 days a year, supporting clients with neurological, spinal, and other life-limiting conditions. With over 40 years of combined leadership experience in complex care, Clover Care ensures every plan is underpinned by robust clinical governance and evidence-based pathways.

We provide compassionate, outcome-focused care for children, young people, and adults, helping each person lead a full and independent life. Every package is tailored to the individual, ensuring that the care we deliver truly makes a difference to their daily wellbeing and long-term quality of life.

Working in partnership with Local Authorities, Integrated Care Boards (ICBs), Case Managers, Insurance Companies, and families in receipt of Personal Health Budgets, we deliver the highest standards of care while ensuring value for money. Our regional and national recruitment and training programmes attract and develop exceptional healthcare professionals, enabling us to design and deliver market-leading care packages that combine clinical excellence with the Clover Care values at their core.

  • Built for case management partnerships
    We work with case managers, ICBs, insurers, and local authorities across the England and Wales, designing care that combines clinical excellence, clear communication, and cost control. Our responsive mobilisation and reporting processes make commissioning and oversight simple.
  • Dedicated to delivering service-user outcomes
    Care is genuinely person-centred and evidence based: users and families help shape staff selection and goals; quality is reviewed continuously via calls, visits, Clinical audits and feedback. Our governance is strengthened through CPD and proven clinical pathways ensuring our service users are at the heart of everything we do. This allow ours care plans to be responsive to changing needs while protecting safety and independence.
  • Transparent and data driven
    Our digital systems provide real-time visibility of care delivery—giving case managers, commissioners, and families actionable data and clear evidence for reviews or claims.
  • Expert Documentation you can rely on
    Nurse-led teams maintain contemporaneous, clinician-authored records (assessments, risk plans, progress notes, MARs) that give case managers the defensible evidence they need to support medical or insurance claims, reviews, and funding applications. Where a formal medico-legal expert report is required, these records provide the backbone for an independent expert’s opinion providing defensible evidence for funding, reviews, or medico-legal reports
case management

Compassionate Care, Tailored to You

We put dignity, comfort, and independence at the heart of everything we do. Our specialist care services are designed around each individual’s needs, giving families peace of mind and loved ones the support they deserve. Contact us today to find out how we can help.

Frequently asked questions

What is complex care?2025-10-08T16:37:03+00:00

Complex care refers to a specialised approach designed for patients with multiple, interrelated medical conditions, often involving chronic illnesses, disabilities, or social determinants of health. This care aims to coordinate treatments across various providers to improve health outcomes and the patient’s quality of life.

Who benefits from complex care services?2025-10-08T16:37:07+00:00

Individuals with multiple chronic conditions, frequent hospital admissions, or those requiring extensive healthcare services typically benefit from complex care. This includes patients with conditions such as heart disease, diabetes, mental health disorders, and other serious health challenges.

How is complex care coordinated?2025-10-08T16:37:13+00:00

Complex care coordination typically involves a multidisciplinary team that may include physicians, nurses, social workers, pharmacists, and other specialists. They work collaboratively to create personalized care plans that address the medical, social, and psychological needs of the patient.

What are the goals of complex care?2025-10-08T16:37:21+00:00

The primary goals of complex care are to enhance the quality of care, reduce unnecessary hospitalizations, improve health outcomes, maintain patient independence, and ensure a comprehensive, patient-centered approach to health management.

How is the effectiveness of complex care measured?2025-10-08T16:37:28+00:00

The effectiveness of complex care can be measured through various indicators, including reductions in hospital readmissions, improved patient satisfaction, better adherence to treatment plans, and enhanced overall health outcomes. Data collection and analysis play a crucial role in evaluating the success of complex care programs.

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